We believe in delivering the right product, st the right time, at the right place. We have rich experience in implementing all the leading ERP packages across the Globe – SAP, Seibel, Peoplesoft etc.
Softek-SAP Solutions:
We offer comprehensive solutions to support the SAP product set, including consulting, implementations and upgrades, extensions, integrations and customizations.
Our SAP services include:
• Full lifecycle implementations
• Project and engagement management
• Technology consulting
• Outsourcing
• Global Rollouts
We differentiate our selves from other staffing organizations in terms of:
• Consultants with real experience and proven track record with us , who meet our internal skill assessment
• Our on-site and off-site mangers have + 10 yr SAP experience providing guidance and mentoring to our less experienced consultants thereby ensuring that our customers will have 100% satisfaction
• We invest significant portion of our budget on training and development of our consultants to keep them up to date and get necessary certifications
• Our consultants have very low turn over rate
Softek International's SAP experts will work with your IT specialists on:
• End-to-end implementation and roll out
• Integration
• Development/enhancement
• SAP helpdesk support
• Web enabling
• Version migration
• SAP new dimension technologies
• Enterprise portals
• mysap.com
• SAP hosting
• Maintenance
• Training
• Organization change management
Softek-SAP - Implementation Methodology
Softekintl' SAP practice follows the 5-phase implementation methodology:
• Phase 1 - Project Preparation - The primary focus of the first phase is getting the project started, identifying team members and developing a high-level plan
• Phase 2 - Business Blueprint - The primary focus of this phase is to understand the business goals of the company and to determine the business requirements needed to support those goals
• Phase 3 - Realization - The purpose of this phase is to implement all the business and process requirements based on the business blueprint. The system is customized step-by-step in to two work packages - Baseline and Final Configuration
• Phase 4 - Final Preparation - The purpose of this phase is to complete testing, end-user training, system management and cutover activities. Critical open issues are resolved. Upon successful completion of this phase, the R/3 system can run and manage the business processes
• Phase 5 - Go Live and Support - Transition from a project oriented, pre-productive environment to a successful and live productive operation
Softek-SAP Support:
Softek's SAP Support Service covers both functional and technical aspects of SAP. As well as addressing functionality issues as they arise, we can undertake regular Basis tasks to prevent unnecessary down-time, predict system growth requirements and keep your SAP environments in peak condition.
Knowledge transfer
When a simple fix is not enough and a training issue arises, we work with your staff to ensure knowledge transfer - whether via the support service or off-line, through the development of bespoke workshops.
Long term focus
We focus on providing long term solutions to problems. We replace short term workarounds and bespoke programs with more elegant and effective permanent solutions. We also suggest improvements to existing configurations where we can identify an alternative, more advantageous approach. Through regular reviews and system audits, we provide guidance about future system development, helping you to plan projects in advance and realize new benefits from SAP.
Basis
. System monitoring - daily, weekly and monthly checks
. System administration
. Error resolution
. Identification and application of system patches and Support Packages
. Security
. Performance analysis
. Job scheduling
Partnership approach
Softek International works closely with your users and support staff to ensure that our service delivers maximum benefits in terms of system efficiency and client satisfaction. From the pre-operational familiarization activity onwards, our goal is to develop strong, long-lasting relationships with our clients, through effective and pro-active communication.
Exceptional value
Our SAP Support offering is designed with exceptional value in mind. The remote or On Site nature of our services enables us to pass on significant cost savings to our clients. You get access to the type of SAP expertise you need, when you need it - all at a reasonable cost.
SAP Database Monitoring Tool:
Softekintl's in-house developed highly customized database monitoring tool helps SAP DBA to concentrate on more important things, rather than worry on the database housekeeping tasks:
· Softek-DBA tool provides access to important information about the entire database Instances and Databases in the intranet.
· All the information is available thru a web-browser, which helps in having an easy and consolidated access to all the systems in the landscape.
· Provides tablespace, container, and overall size information. · Provides Performance metrics such as buffer pool utilization. · Provides Backup schedules, failure and success status. · Lists tablespaces with the corresponding buffer hit ratios. · Lists system information such as the diagnostics logs.
Softek-SAP Training
Our SAP training services are differentiated from those of other providers by our ability to develop customized courses which reflect the requirements and specific SAP environment of our customers - maximizing training effectiveness.
Training solutions that are often requested include:
• Change management and transition planning
• End user training
• Train-the-trainer training
• Web based training
• Performance support
• Project team training
• Operational procedures documentation
• Job aid documentation
• Help systems
• Technical documentation
Softek-SAP Advantage:
• With very experienced and certified consultant/employees, Softek quickly mobilizes capabilities and SAP-specific assets and tools to improve performance.
• Softek consultants work with clients to create measurable value in applying the SAP suite, and we hold ourselves accountable for the results.
• Softek consultants deliver performance improvements throughout the entire SAP solutions life cycle, lowering total cost of ownership.
Softek provides the change management and training components necessary to secure and embed new SAP capabilities.
Softek offers the services of a wide range of experienced Siebel Certified Consultants, such as Project managers, Data/Technical Architects, Business Analyst and Siebel Developers.
We offer high quality contract and permanent Siebel staff augmentation services for both consulting and Siebel project-based engagements. We offer a broad range of Siebel consulting services ranging from management consulting to architecture analysis to analytics.
• Rich experience through the entire life cycle of Implementations, Consulting, Upgrade and Maintenance, and Support
• Project experience in niche areas - Siebel Analytics, PRM and ERM in addition to other Siebel Horizontal / Vertical Modules
• A judicious mix of technical and functional consultants
• Excellent communication and interpersonal skills with specific focus on customer delight
Our consultants have vertical expertise in telecommunications, financial services, insurance, healthcare, pharmaceuticals, government, manufacturing, and high technology. Our end-to-end customer care offerings include services in the following areas:
Our expertise was developed from our years of experience with Siebel System in multiple Financial and manufacturing Institutions; Our Siebel CRM Services are:
• Outsource Services
• Offshore/Onsite Production Supports
• Offshore/Onsite Enhancements and Change Request
• Project Management
• Functional Requirement and Scope Analysis
• Design and Implementations
• Upgrade
• Data Migration
• Our Siebel Certified Consultants possess an average of 3 to 5 years implementation experience on all our turnkey implementations.
• We maintain a specialized pool of resources with expertise in data conversion, data migration, and data cleansing.
• Our Siebel Certified Consultants possess expertise in Siebel Rapid Application Deployment and eRoadmap implementation methodologies.
• Our consultants also possess extensive experience developing interfaces between Siebel and ERP, legacy, and custom applications.
• Most of Softek International's consultants will relocate to the project location for the duration of the project.
• A 30-day guarantee on every one of our consultants ensures absolute quality of the resource.
Our high caliber of Siebel consultants have expertise in:
• Siebel.COM Applications
• Siebel Call Center Applications
• Siebel Field Sales and Field Service Applications
• Siebel Marketing Applications
• Siebel Industry Applications
Services for All Siebel Verticals
• Installation
Siebel Application Server
Siebel Database Server
Siebel Gateway Server
Siebel Client
Siebel Web Server
• Administration
Application Server
Assignment Manager
Gateway Server
Mobile Client Management
Siebel and Database Troubleshooting
Workflow Manager
• Configuration
Assignment Manager
Business Service Configuration and Scripting
eScript and Visual Basic Script
GUI Screen/View/Applet
Workflow Manager
Additional Custom Configuration as Needed
• Additional Services
Client Siebel Technical Training
Configuration Troubleshooting
End-User Siebel Training
Siebel Configuration Documentation
Siebel Design
Siebel Testing
