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Responsibilities

• Develop customer surveys and input to identify opportunities for improvement
• Provide weekly/monthly/quarterly/ad-hoc reports, meeting minutes, and user feedback, and propose improvements accordingly to project PM/SME
• Assist federal staff with coordinating and hosting customer engagement events
• Assist federal staff with maintaining and improving the customer community and service portal
• Assist federal staff with creating and maintaining the cybersecurity services catalog for CISOD
• Develop training materials to support and reinforce cybersecurity knowledge and process
• Maintain and develop computer-based training to support cybersecurity tools and process training
• Coordinate and execute training sessions per required frequency
• Maintain Frequently Asked Questions (FAQs) and repository for support articles and whitepapers
• Track and maintain computer-based training published to knowledge management systems
• Solicit topic areas from HQ components to provide hands-on training and be present at Working Group meetings
• Develop unique Cybersecurity training materials and resources to guide HQ components regarding processes, changes, documentation, and understanding of responsibilities. This can be provided in-person, online, or on a training platform like PALMs or FedVTE
• Develop training for users across HQ components based on the new changes recommended by DHS Management for this Fiscal Year (FY)
• Provide weekly/monthly reports, meetings minutes, user feedback, and propose improvements accordingly to Project Manager/Subject Matter Expert
• Provide weekly reports to Federal Lead on the DR reviews conducted and issues resolved or outstanding. Provide System Health Reports when requested
• Provide customer service support to respond to DHS Help Desk tickets that pertain to DR and SA-related activities. Develop unique OA training materials and resources to guide the Information System Security Officers regarding the process, understanding, and of OA responsibilities

Certification

• At least one of the following:
• CISSP
• CAP
• CompTIA Security+

Qualifications

• Must have a Bachelor’s Degree in Computer Science or related field
• Must have an active Secret security clearance
• Must have 4 years of relevant work experience
• Excellent verbal and written communication skills
• Ability to meet deadlines and work independently

Location

• This position requires the candidate to come on-site to the facility twice a week (Tuesday & Thursday), and work can be done remotely. The main facility is located in the National Capital Region within the DC Metropolitan area.

Salary

• Salary is based on the number of years of relevant work experience the candidate has.

Please email your resume to our HR Recruiters