Quality Assurance Program

Softek is ISO 9001:2008 certified and our software development processed are CMMI Ml3 appraised. We have certified quality control process, which we use to identify areas for improvement, document the actions taken to improve the process, and results in reduced development time while minimizing errors during development and in production. We maintain a QA reporting chain independent of the task order delivery team that is accountable directly to the Program Manager in accordance with CMMI Level 3 best practices. Additionally, our Program Manager conducts Quarterly Project Reviews (QPRs) with our Navy Task Order program manager and each TO leader to compare performance data with established metrics, identify successes and challenges, and determine the way ahead for continuous process improvement to improve customer satisfaction.

Team Softek’s Quality Management Program for Seaport-e

Key elements of our quality program include:

• 360 Reviews: Senior Team Softek leaders hold regularly scheduled reviews with the senior Government lead, Contracting Officer, and/or COTR to gain direct and candid feedback on individual and company performances. We then direct our TO Lead to implement follow-on corrective actions to improve our processes and operations;

• 360 Reviews: Senior Team Softek leaders hold regularly scheduled reviews with the senior Government lead, Contracting Officer, and/or COTR to gain direct and candid feedback on individual and company performances. We then direct our TO Lead to implement follow-on corrective actions to improve our processes and operations;

• Quality Control: This activity includes inspections, such as peer reviews and audits, as well as tests conducted to verify that our deliverables and work products meet the defined project standards and Army requirements;

• Quality Assurance: We use manual and automated processes to monitor the project team’s use of the delivery processes required to produce deliverables and work products against quality standards and Key Performance Indicators (KPI) to detect variances. The TO Lead then implements corrective action to resolve any variances;

• Quality Improvement: We conduct continuous process improvement using Lean Six Sigma techniques to enhance standards and processes to achieve Army requirements in a more efficient or effective manner.

We prepare PRS/QASP with our findings, accomplishment, achievements, deficiencies, process of improvement on scheduled basis to the Government and update the Knowledge repository after Government review and approval.